How agents are transforming work
AI agents are transforming how we work by performing complex, long-horizon tasks, exceeding the capabilities of traditional chatbots. This shift is particularly evident at OpenAI, where internal adoption of their agentic tool, Codex, has grown exponentially across all departments, including non-technical ones.
Agentic AI is revolutionizing knowledge work by shifting from short, single interactions to delegated, long-horizon tasks. Unlike chatbots, agents can operate autonomously for extended periods, orchestrating tool calls, interacting with environments, and iterating towards solutions. This capability makes them the most powerful AI tool for various professional applications.
OpenAI's internal experience with Codex highlights this transformation. Initially, ChatGPT was the dominant AI tool within OpenAI. However, Codex adoption grew significantly across all departments, including Legal and Recruiting, becoming their primary AI tool by mid-2025. This rapid shift underscores the expanded capabilities and accessibility of agentic tools.
Codex’s increased capabilities have led to users tackling more difficult, longer-duration tasks. A significant portion of Codex requests now involve tasks estimated to take a person more than an hour to complete. Heavy users at OpenAI are running many hours of agent work daily, often in parallel, indicating a move towards orchestrating multiple agent tasks.
While engineers initially adopted Codex, its use quickly expanded to non-developers. By early June 2026, non-developer individual users multiplied 137 times, and non-developer organizational users increased 189-fold. This demonstrates that agentic tools are empowering a broader range of professionals to perform tasks that once required specialized technical expertise.
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